‍Last Updated: June 2026

1. Introduction

BUCHAN CONTRACTS LIMITED ("Buchan Contracts", "we", "us", or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, submit an enquiry, request a quotation, engage our services, or otherwise interact with us.

We process personal data in accordance with:

• The UK General Data Protection Regulation (UK GDPR)

• The Data Protection Act 2018

• The Privacy and Electronic Communications Regulations (PECR)

• Other applicable UK data protection laws

By using our website, you acknowledge that you have read and understood this Privacy Policy. ‍

2. Data Controller

BUCHAN CONTRACTS LIMITED is the data controller responsible for your personal data.

Company Name: BUCHAN CONTRACTS LIMITED

Registered Office: Clowes Farm, Honey Hill, Whitstable, Kent, England, CT5 3BW

Company Number: 15541392

Telephone: 07709 376 447

Email: ross@buchancontracts.co.uk

For any questions relating to this Privacy Policy or your personal data, please contact us using the details above. ‍

3. Information We Collect

We may collect and process the following categories of personal data.

Identity Information

• Full name

• Company name

Contact Information

• Email address

• Telephone number

• Postal address

• Site address relating to requested works

‍Enquiry and Quotation Information

• Details submitted through our contact forms

• Information relating to projects and quotation requests

• Correspondence sent by email or telephone

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data

• Date and time of visits

• Referring website information

Usage Information

Information about how visitors interact with our website, including:

• Pages viewed

• Time spent on pages

• Navigation paths

• Website performance metrics

4. How We Collect Your Information

We collect personal information in the following ways:

Information You Provide Directly

You may provide information when you:

• Complete our contact form

• Request a quotation

• Contact us by email

• Contact us by telephone

• Engage our services

Information Collected Automatically

Certain technical information may be collected automatically through:

• Cookies

• Website analytics tools

• Server logs

• Similar technologies used by our website platform

Information From Third Parties

We may occasionally receive information from:

• Existing clients

• Professional advisers

• Referral sources

• Publicly available sources

5. How We Use Your Information

We use personal information for the following purposes:

• Responding to enquiries

• Providing quotations

• Managing projects and contracts

• Delivering construction and contracting services

• Communicating with clients and prospective clients

• Managing customer relationships

• Maintaining business records

• Improving website performance and functionality

• Complying with legal and regulatory obligations

• Protecting our business against fraud and misuse

6. Lawful Basis for Processing

Under UK GDPR, we process personal data using one or more of the following lawful bases:

Contract

Processing is necessary to:

• Provide quotations

• Deliver requested services

• Manage contractual relationships

Legitimate Interests

Processing is necessary for our legitimate interests, including:

• Responding to enquiries

• Operating and improving our business

• Managing customer relationships

• Maintaining website security

• Preventing fraud

Legal Obligations

Processing is necessary to comply with legal obligations, including:

• Tax and accounting requirements

• Regulatory obligations

• Legal claims and dispute resolution

Consent

Where required by law, we rely on consent for certain cookies and marketing communications.

You may withdraw consent at any time.

7. Website Forms and Quotation Requests

When you submit a contact form or quotation request through our website, we collect the information you choose to provide.

We use this information solely to:

• Respond to your enquiry

• Prepare quotations

• Discuss potential projects

• Provide our services

We do not use enquiry information for unrelated purposes.

8. Cookies and Similar Technologies

Our website is hosted using Squarespace.

Squarespace uses cookies and similar technologies to help operate the website, improve performance, and provide security and functionality.

Cookies may include:

Strictly Necessary Cookies

Required for website operation and security.

Performance and Analytics Cookies

Used to understand how visitors interact with our website and improve user experience.

Functionality Cookies

Used to remember user preferences and improve website functionality.

Where required by law, we will seek your consent before placing non-essential cookies on your device.

You can manage cookie preferences through your browser settings and any cookie banner presented on our website.

9. Website Hosting

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Web pages you view while on this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

10. Sharing Personal Information

We do not sell personal data.

We may share personal information where necessary with:

Service Providers

Including:

• Website hosting providers

• IT service providers

• Email service providers

• Cloud storage providers

Professional Advisers

Including:

• Accountants

• Solicitors

• Insurers

• Consultants

Legal and Regulatory Authorities

Where required by law or where necessary to protect our legal rights.

11. International Transfers

Some service providers may store or process data outside the United Kingdom.

Where personal data is transferred internationally, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

These safeguards may include:

• Adequacy Regulations

• International Data Transfer Agreements

• Standard contractual clauses approved under UK law

12. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Accidental disclosure

Security measures may include:

• Password-protected systems

• Secure website hosting

• Access controls

• Secure communication methods

• Staff confidentiality obligations

While we take reasonable precautions, no internet transmission can be guaranteed completely secure.

13. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Retention periods may vary depending on:

• The nature of the enquiry

• Contractual requirements

• Legal obligations

• Accounting and taxation requirements

Where information is no longer required, it will be securely deleted or anonymised.

14. Your Rights

Under UK GDPR, you have the right to:

Access

Request a copy of the personal data we hold about you.

Rectification

Request correction of inaccurate or incomplete data.

Erasure

Request deletion of personal data where applicable.

Restriction

Request restriction of processing in certain circumstances.

Data Portability

Request transfer of your data where applicable.

Object

Object to processing based on legitimate interests.

Withdraw Consent

Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided above.

We may request proof of identity before responding to your request.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.

16. Children's Privacy

Our services are intended for businesses, property owners and individuals seeking construction and contracting services.

We do not knowingly collect personal data from children under the age of 13.

17. Complaints

If you have concerns regarding how we process your personal data, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with a revised "Last Updated" date.

We encourage users to review this Privacy Policy periodically to remain informed about how we protect personal information.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us via ross@buchancontracts.co.uk or telephone 07709 376 447.